Help Center
Frequently Asked Questions
1. Product Information
Where are your tattoos made and shipped from?
We proudly print and ship all our tattoos from Los Angeles, CA. 🥂
We will never outsource our work to other countries. We take pride in quality control and want to make sure the tattoos are made to the highest degree of quality.
Additionally, we love to employ locally and keep things in house!
How Do I Apply My Temporary Tattoo?
Applying your Temporary Tattoo is easy!
Step 1: Make sure your skin is dry. Remove all lotions & oils from your skin to avoid any issues with the adhesives.
Step 2: Peel the clear layer on top of the design and apply image-side down onto your skin. (We recommend Avoiding sensitive areas)
Step 3: Apply water to the tattoo to activate. You can use a wet sponge or paper towel. Generously apply.
Step 4: Remove the backing paper and reveal your tattoo! It should begin to slid off by itself
We include instructions with every order to ensure all of your guests have a great experience!
How long do the tattoos last?
Our temporary tattoos typically last 3 to 7 days, depending on where they are placed and how much friction the area receives. For the best longevity, we recommend applying them to areas like the forearm or upper arm.
Are these tattoos safe for my child?
Absolutely. We use medical-grade adhesive and skin-friendly, non-toxic inks. All materials comply with U.S. safety standards, making them safe even for sensitive young skin.
How do I remove the tattoo?
Removal is easy. Simply apply a small amount of baby oil, makeup remover, or rubbing alcohol, and gently rub it off with a cloth.
2. Customization & Uploads
My photo quality is bad.
If you’re uploading a photo to make into a tattoo, it’s extremely important to upload a high quality portrait image with good lighting for BEST results.
If your photo is:
Blurry
Has Bad Lighting
Person is far in Distance
Too Many people
This may result in poor photo printing quality. It’s best to keep 1-2 people maximum per uploaded photo. Try to find the best photo you can for best results!
All Tattoos are Printed as seen in Preview. Please double check your proof within the cart page as we are not liable for low photo quality.
If you upload a low quality photo, our quality check team may/may not contact you for a new image. It completely depends on the printing quality.
Can I edit my design after placing an order?
If you have placed an order and your order has not been shipped yet, then you may be able to edit your design. Please know that we can not guarantee design edits after your order is placed as we begin production quickly. Please review your design carefully!
As always, we’re here to help. In most cases, we’re able to make adjustments in time.
If you order has already shipped, we unfortunately can not make any further edits unless you contacted our team before it shipped.
What kind of photo should I upload?
To get the best result for your keepsake, please upload a high-resolution photo taken in good lighting. A clear shot of the drawing on a plain white background works best.
Will you edit my child’s drawing?
Yes. Our professional designers will optimize the lines and colors to ensure the tattoo looks its best on skin while carefully preserving the “soul” and original charm of your child’s work.
Does it have to be a simple sketch?
Not at all! Whether it is a vibrant crayon masterpiece or a simple pencil doodle, we can transform any medium into a lasting memory.
3. Orders & Shipping
Can I change or cancel my order?
Due to the highly personalized nature of our products, orders cannot be cancelled once our designers have begun processing the artwork. Please contact us within 1 hour of placing your order for any urgent changes.
Do you ship internationally?
Currently, we primarily serve the U.S. market. However, because our founder Jason personally understands the challenges of being away from family, we can assist with special requests—on a case-by-case basis.
How long will it take to receive my order?
Since every piece is custom-made from your child’s art, we require 1–3 business days for production. Once shipped, delivery within the U.S. typically takes 3–5 business days. But the customized necklace and caddlings needs 20 days, because the manufation procedures are much more difficult than tattoos.
4. Return and Refunds
My order won’t get there in time.
If your order has already been produced and shipped and you don’t think it will arrive in time, we’re here to help.
In this case, we offer every customer store credit matched to their order value. Due to our tattoos being made specially for every event, we are unable to issue a refund in this case.
We understand that sometimes we aren’t fast enough, and shipping delays with our shipping partners happen from time to time. (UPS, USPS). We’d like to offer you a chance to order again using store credit in the future.
As always, our support team is here to help. If you have more questions or concerns don’t hesitate to contact us via our support form.
What’s Your Return Policy?
Your satisfaction is our top priority at Inkbond. We are committed to offering high-quality products, and we stand behind this commitment with our comprehensive 30-day return policy.
Return Policy
If for any reason you are not completely satisfied with your purchase of the ready to go product(not custom products), we accept returns within 30 days from the delivery date. We aim to keep the process as simple as possible for your convenience.
How to Return
To initiate a return, simply contact our customer service team within the 30-day period. Returns must be sent back by mail in their original, unused condition.
We will issue a replacement at no additional cost if your package becomes lost or if your tattoos are damaged.
Refund Policy
Due to the personalization of our one-of-a-kind tattoos, personalized items are non-returnable unless they arrive damaged or defective. Please review your designs carefully before submitting your order. Our team is always here to help if you need any assistance with your design
Please be aware that we do not know your event date, and are unable to refund due to being late. We try our absolute best to accommodate our customers and ensure timely delivery as best as we can.
If your order has been clearly delayed and outside of our typical delivery range (1-2 Production + Shipping Time) you will be eligible or a refund.
Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, or not as described, please contact our customer service team within 7 days of receiving your order. Be sure to provide details of the issue along with any relevant photos. Upon confirmation of the error or damage, we will arrange a replacement to be sent to you at no additional cost.
Please note that we are unable to accept returns or process refunds for damage or defects resulting from misuse or mishandling after you’ve received the product.
Refunds
Once your return is received and inspected, we will promptly process your refund. No fees will be deducted, regardless of the reason for the return.
We appreciate your understanding and are committed to your satisfaction. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. Thank you for choosing KidsMemory!